FAQ

Everywhere. Every order is packed and shipped from our shop in Hamilton, Ontario, using Canada Post, and we ship to Canada, the United States and the rest of the world.

Shipping is calculated at checkout based on your address and the Canada Post service you choose, so you'll see the exact cost before you pay.

As soon as your order leaves our shop, you'll get an email with your tracking information.

For some countries, duties and import taxes are calculated and collected at checkout, so there are no surprise charges at delivery. For other destinations, your local customs office may charge duties or taxes when the package arrives. These are set by your country and are the buyer's responsibility.

Fill out the form on our Custom Covers page with the clubs, colours and any logo, initials or ideas you have in mind. Our design team will send you a mockup, you can ask for changes, and once you approve it we send an invoice. Nothing is made until you're happy with the design.

Most custom orders ship 2–4 weeks after you approve your design and pay, depending on the time of year. Need it by a certain date? Let us know in the form and we'll tell you right away if we can make it.

Every custom piece is quoted individually because the price depends on the design, the materials and how many pieces you order. You'll see the full price with your mockup, before you pay anything.

Yes. Club, company, team and personal logos are all welcome. Please only send logos you own or have permission to use.

Yes. We make custom covers and accessories for pro shops, member-guests, tournaments, teams and corporate gifts, and we also offer embroidery for polos, sweaters, jackets, hats and bag panels. Choose the order type on the custom order form and tell us roughly how many pieces you need.

You have 30 days after receiving your item to request a return. Items must be in the same condition you received them in: unused, with tags, in the original packaging, and with your receipt or proof of purchase.

Email us at redkomodogolf@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return can't be accepted.

Custom and personalized items are made just for you, so they can't be returned. Sale items and gift cards are also final sale.

The fastest way is to return the item you have and, once the return is accepted, place a new order for the item you want.

Please check your order when it arrives and contact us right away if anything is defective, damaged or not what you ordered. We'll look into it and make it right.

We'll let you know once we've received and inspected your return. If it's approved, the refund goes back to your original payment method automatically. Your bank or card company may take a few extra days to post it.

Our covers are handmade in Hamilton from genuine leather with professional stitching and a plush liner. You can read more on our Our Leather page.

If you're not sure a cover will fit, email us your club's make and model before you order and we'll confirm.

Wipe it with a soft, slightly damp cloth and let it air dry away from direct heat. If it gets soaked, let it dry naturally and don't put it on a heater or in a dryer. An occasional leather conditioner keeps it supple, and over time the leather develops a patina that gives it character.

Yes. A Red Komodo Golf gift card makes an easy gift for the golfer who has everything.